Arrogance `worst quality in bosses`

Washington - While good bosses are deemed trustworthy, the worst quality in a boss according to employees boss is arrogance, researchers say.

The new study, which examines the defining characteristics of employees’ best and worst bosses, also found that bad leaders are most often described as arrogant.

Other qualities that lead to a worker’s dislike of their supervisor are being manipulative, emotionally volatile, micromanaging, passive-aggressive and distrustful of others.

The study by personality research and leadership development firm Hogan Assessment Systems, which was based on surveys of 1,000 employees, showed that the average employee would be willing to return to work with fewer than half of their former bosses.

Great bosses, conversely, were most often described as trustworthy, responsible, inspirational and tactful, with the ability to remain calm under pressure.

With past research showing more than half of leaders will fail, Natalie Tracy, director of marketing for Hogan Assessment Systems, which conducted the research,

said it’s important to understand what makes employees love or despise their managers.

“Poor leadership causes reduced engagement, increased turnover and even poor health among employees,” Tracy said.

“With a better understanding of what separates good leaders from bad, organizations can take a closer look at who is in charge,” she added.

Regardless of who is in charge, the study discovered that employees find it important to like their boss and consider it just as essential that their boss likes them.